Our current turnaround time is approximately 5-10 business day.

However if you need your order sent sooner please add rush order to your cart and we will have it shipped to you within 1-2 business days.

Yes absolutely, we'd love to help!

Simply add 'rush order' to your cart and we'll make and send it to you within 1-2 business days.

Don't forget to select express shipping at the check out.

Add Rush Order Here

Our system will automatically generate a confirmation email as soon as you have placed your order.

Sometimes your privacy settings will file these in your junk folder.

If you have checked your junk folder and have not received a confirmation email, please contact us via info@thelabelhousecollection.com.au and we would be happy to resend this for you.

Yes of course! There is an option on each listing to purchase items without personalisation.

Is the item cheaper because I don’t want personalisation?

All of our items include complimentary personalisation, therefore the item will not be cheaper if you do not wish to have the item personalised

Of course! Due to the nature of our business, we understand a lot of our customers are sending gifts directly to their friends and family.

Because of this, we do not include any invoice in our packages.

We can certainly add that extra personal touch for you!

Please add your personalised message at the check out and we will pop a hand written card in the parcel. 

The Label House Collection is online only and unfortunately at this time we do not offer local pick up.

Delivery times depend on a number of factors such as: Where you are located in Australia, if you have chosen Parcel Post or Express Post and what the current load is on Australia Post.

If you are ever unsure, please check the Australia Post website for details.

Your item will be shipped from Kuttabul QLD 4741.

We have 16 fonts available. We offer a font preview available on each listing.

If you have something else in mind, please don't hesitate to reach out.

If you love a font that we've used in our display photos, an easy way to figure out which one it is, is to type the name you see displayed in the preview and click through the fonts until you find a match!

Then once you know what font it is, simply change your name and woohoo you're set!

Alternatively, if you're still not sure you are always welcome to email us!

Selecting Express Post will only speed up the way your parcel will get to you once it has been sent by us.

This will not allow you to ‘jump the queue’.

If you do need a rush order, please send us an email as we will advise if we are able to push your order forward in the queue.

Our email is: info@thelabelhousecollection.com.au

The Label House Collection is focused on luxury gift ware & clothing and therefore we do not offer label only services.

Thank you for thinking of us, but unfortunately we do not offer personalisation only services.

Yes of course, we are always happy to help you with sizing.

Simply shoot us an email and we'll get back to you as soon as we can.


We're located in Kuttabul QLD Australia