FAQs
As it is now peak season, our current turnaround time is approximately 10-13 business days, however if you need your order sent sooner please add rush order to your cart and we will have it shipped to you within 48 business hours.
Yes absolutely, we'd love to help!
Simply add 'rush order' to your cart and we'll make and send it to you within 3 business days.
Don't forget to select express shipping at the check out.
Our system will automatically generate a confirmation email as soon as you have placed your order.
Sometimes your privacy settings will file these in your junk folder.
If you have checked your junk folder and have not received a confirmation email, please contact us via info@thelabelhousecollection.com.au and we would be happy to resend this for you.
Yes of course! There is an option on each listing to purchase items without personalisation.
Is the item cheaper because I don’t want personalisation?
All of our items include complimentary personalisation, therefore the item will not be cheaper if you do not wish to have the item personalised
Of course! Due to the nature of our business, we understand a lot of our customers are sending gifts directly to their friends and family.
Because of this, we do not include any invoice in our packages.
We can certainly add that extra personal touch for you!
Please add your personalised message at the check out and we will pop a hand written card in the parcel.
The Label House Collection is online only and unfortunately at this time we do not offer local pick up.
We would absolutely love to help you create something amazing for your special occasion.
If you need your order sent sooner than the advertised turnaround, please don't hestitate to contact us as we are always happy to accomodate a rush order.
Our email is info@thelabelhousecollection.com.au
Delivery times depend on a number of factors such as: Where you are located in Australia, if you have chosen Parcel Post or Express Post and what the current load is on Australia Post.
If you are ever unsure, please check the Australia Post website for details.
Your item will be shipped from Kuttabul QLD 4741.
We have 16 fonts available. We offer a font preview available on each listing.
If you have something else in mind, please don't hesitate to reach out.
Selecting Express Post will only speed up the way your parcel will get to you once it has been sent by us.
This will not allow you to ‘jump the queue’.
If you do need a rush order, please send us an email as we will advise if we are able to push your order forward in the queue.
Our email is: info@thelabelhousecollection.com.au
The Label House Collection is focused on luxury gift ware & clothing and therefore we do not offer label only services.
Thank you for thinking of us, but unfortunately we do not offer personalisation only services.
The size charts can be found above the size selection on each listing.
You can also find all the size charts by clicking on the link below:
We're located in Kuttabul QLD Australia