TERMS WHEN ORDERING 

By placing an order, you agree and understand the following:

1. You have read the full product description of each item you are purchasing and if you require further information, you will contact us via prior to placing your order.

2. Refund or exchanges will not be provided based on an assumption you have made of an item. Please contact us prior to placing your order, should you need clarification on something (info@thelabelhousecollection.com.au)

3. You have reviewed your order in its entirely and agree all details are correct (including spelling, grammar, font and sizing) and understand this cannot be changed once the order has been placed.

4. You understand orders are not eligible for a refund due to change of mind. We can however provide a credit note if we have not yet started your order.

5. You agree to our current processing times and understand postage is not included within the advertised turn around. 

6. You understand all orders are processed in order of receipt and by choosing express post, this does not put you at the front of the processing queue

7. If you select font 2 and choose two capital letters, we will remove the heart/swirl from the second capital for ease of reading. If you would like us to keep the second swirl, please add a note in the comments. 

8. When selecting 'Help Me Choose', you understand The Label House Collection will choose the most popular font for you. You will not be able to make changes to your order once it has been placed or received.