FAQs

What is your current lead time?

Our products are certainly worth the wait.

The Label House Collection is a small business and as every item is personalised, they take some time to make. Please allow up to 7-10 business days for your order to be dispatched. In peak season, please allow up to 15 business days.

I haven't received a confirmation email. When will I receive one?

Our system will automatically generate a confirmation email as soon as you have placed your order. Sometimes your privacy settings will file these in your junk folder. If you have checked your junk folder and have not received a confirmation email, please contact us via info@thelabelhousecollection.com.au and we would be happy to resend this for you.

Can I purchase this item without personalisation?

Yes of course! There is an option on each listing to purchase items without personalisation.

Is the item cheaper because I don’t want personalisation?

All of our items include complimentary personalisation, therefore the item will not be cheaper if you do not wish to have the item personalised

Can you send as a gift and not add an invoice?

Of course! Due to the nature of our business, we understand a lot of our customers are sending gifts directly to their friends and family. Because of this, we do not include any invoice in our packages.

Can you send this gift addressed from me?

We can certainly add that extra personal touch for you. Please add your personalised message at the check out and we will pop a hand written card in the parcel. 

Do you offer local pick up?

The Label House Collection is online only and unfortunately at this time we do not offer local pick up.

Can you fast track my order?

Unfortunately at this time, we do not offer a rush order service. Please ensure you are familiar with our current turn around time prior to placing your order, as we do not offer refunds for change of mind. 

How long will it take for my order to get to me once you’ve sent it?

Delivery times depend on a number of factors such as: Where you are located in Australia, if you have chosen Parcel Post or Express Post and what the current load is on Australia Post. If you are ever unsure, please check the Australia Post website for details. Your item will be shipped from Kuttabul QLD 4741.

What are the fonts?

We have 15 fonts available. We are a font preview available on each listing. Simple type your text into the 'personalise me' box! Alternatively you can visit the 'Font Preview' page available in the navigation panel at the top of the website. 

I paid for Express Post, does that mean I jump the queue?

Selecting Express Post will only speed up the way your parcel will get to you once it has been sent by us. This will not allow you to ‘jump the queue’.

Do you sell labels by themselves?

The Label House Collection is focused on luxury gift ware & clothing and therefore we do not offer label only services.